"SERVQUAL and the process improvement challenge."

Chris McCollin et al. (2011)

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DOI: 10.1002/QRE.1234

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type: Journal Article

metadata version: 2024-10-06

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Chris McCollin, Irena Ograjensek, Rainer Göb, Andrea Ahlemeyer-Stubbe:
SERVQUAL and the process improvement challenge. Qual. Reliab. Eng. Int. 27(5): 705-717 (2011)

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