"Re-examining the chatBot Usability Scale (BUS-11) to assess user ..."

Simone Borsci, Martin Schmettow (2024)

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DOI: 10.1007/S00779-024-01834-4

access: closed

type: Journal Article

metadata version: 2025-01-25

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Simone Borsci, Martin Schmettow:
Re-examining the chatBot Usability Scale (BUS-11) to assess user experience with customer relationship management chatbots. Pers. Ubiquitous Comput. 28(6): 1033-1044 (2024)

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