"Improving self service the six sigma way at Newcastle University Library."

Susan Kumi, John Morrow (2006)

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DOI: 10.1108/00330330610669253

access: closed

type: Journal Article

metadata version: 2017-05-27

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Susan Kumi, John Morrow:
Improving self service the six sigma way at Newcastle University Library. Program 40(2): 123-136 (2006)

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