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"Help desk center operating model as a two-phase queueing system."
Sergey A. Dudin, Olga S. Dudina (2013)
- Sergey A. Dudin, Olga S. Dudina:
Help desk center operating model as a two-phase queueing system. Probl. Inf. Transm. 49(1): 58-72 (2013)
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