"Call center operation model as a MAP/PH/N/R-N system with impatient ..."

Sergey A. Dudin, Olga S. Dudina (2011)

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DOI: 10.1134/S0032946011040053

access: closed

type: Journal Article

metadata version: 2020-03-27

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Sergey A. Dudin, Olga S. Dudina:
Call center operation model as a MAP/PH/N/R-N system with impatient customers. Probl. Inf. Transm. 47(4): 364-377 (2011)

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