"Gaining and Retaining Customer Loyalty."

George D. Kerr (2010)

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DOI: 10.1080/01616840903562760

access: closed

type: Journal Article

metadata version: 2020-09-10

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George D. Kerr:
Gaining and Retaining Customer Loyalty. Public Libr. Q. 29(1): 1-29 (2010)

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