"Fluid approximation of a call center model with redials and reconnects."

Sihan Ding et al. (2015)

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DOI: 10.1016/J.PEVA.2015.07.003

access: closed

type: Journal Article

metadata version: 2020-02-22

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Sihan Ding, Maria Remerova, Robert D. van der Mei, Bert Zwart:
Fluid approximation of a call center model with redials and reconnects. Perform. Evaluation 92: 24-39 (2015)

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