"Performance analysis of an inbound call center with skills-based routing."

Raik Stolletz, Stefan Helber (2004)

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DOI: 10.1007/S00291-004-0161-Y

access: closed

type: Journal Article

metadata version: 2020-03-06

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Raik Stolletz, Stefan Helber:
Performance analysis of an inbound call center with skills-based routing. OR Spectr. 26(3): 331-352 (2004)

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