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"Staffing a call center with uncertain non-stationary arrival rate and ..."

Shuangqing Liao et al. (2012)

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DOI: 10.1007/S00291-011-0257-0

access: closed

type: Journal Article

metadata version: 2020-03-06

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  dblp key:
  - journals/ors/LiaoKDJ12
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  - https://dblp.org/rec/journals/ors/LiaoKDJ12
Shuangqing Liao, Ger Koole, Christian van Delft, Oualid Jouini:
Staffing a call center with uncertain non-stationary arrival rate and flexibility. OR Spectr. 34(3): 691-721 (2012)

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