"Dynamic staffing in a telephone call center aiming to immediately answer ..."

Ward Whitt (1999)

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DOI: 10.1016/S0167-6377(99)00022-X

access: closed

type: Journal Article

metadata version: 2017-05-27

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Ward Whitt:
Dynamic staffing in a telephone call center aiming to immediately answer all calls. Oper. Res. Lett. 24(5): 205-212 (1999)

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