default search action
"Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers."
Dongyuan Zhan, Amy R. Ward (2014)
- Dongyuan Zhan, Amy R. Ward:
Threshold Routing to Trade Off Waiting and Call Resolution in Call Centers. Manuf. Serv. Oper. Manag. 16(2): 220-237 (2014)
manage site settings
To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.