"The Impact of Increased Employee Retention on Performance in a Customer ..."

Ward Whitt (2006)

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DOI: 10.1287/MSOM.1060.0106

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type: Journal Article

metadata version: 2020-10-01

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Ward Whitt:
The Impact of Increased Employee Retention on Performance in a Customer Contact Center. Manuf. Serv. Oper. Manag. 8(3): 235-252 (2006)

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