"A Staffing Algorithm for Call Centers with Skill-Based Routing."

Rodney B. Wallace, Ward Whitt (2005)

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DOI: 10.1287/MSOM.1050.0086

access: closed

type: Journal Article

metadata version: 2020-10-01

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Rodney B. Wallace, Ward Whitt:
A Staffing Algorithm for Call Centers with Skill-Based Routing. Manuf. Serv. Oper. Manag. 7(4): 276-294 (2005)

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