"Robust Design and Control of Call Centers with Flexible Interactive Voice ..."

Tolga Tezcan, Banafsheh Behzad (2012)

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DOI: 10.1287/MSOM.1120.0378

access: closed

type: Journal Article

metadata version: 2020-10-01

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Tolga Tezcan, Banafsheh Behzad:
Robust Design and Control of Call Centers with Flexible Interactive Voice Response Systems. Manuf. Serv. Oper. Manag. 14(3): 386-401 (2012)

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