"Service-Level Variability of Inbound Call Centers."

Alex Roubos, Ger Koole, Raik Stolletz (2012)

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DOI: 10.1287/MSOM.1120.0382

access: closed

type: Journal Article

metadata version: 2020-10-01

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Alex Roubos, Ger Koole, Raik Stolletz:
Service-Level Variability of Inbound Call Centers. Manuf. Serv. Oper. Manag. 14(3): 402-413 (2012)

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