"Routing to Manage Resolution and Waiting Time in Call Centers with ..."

Vijay Mehrotra et al. (2012)

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DOI: 10.1287/MSOM.1110.0349

access: closed

type: Journal Article

metadata version: 2020-10-01

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Vijay Mehrotra, Kevin Ross, Geoffrey S. Ryder, Yong-Pin Zhou:
Routing to Manage Resolution and Waiting Time in Call Centers with Heterogeneous Servers. Manuf. Serv. Oper. Manag. 14(1): 66-81 (2012)

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