"Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and ..."

Rouba Ibrahim, Pierre L'Ecuyer (2013)

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DOI: 10.1287/MSOM.1120.0405

access: closed

type: Journal Article

metadata version: 2021-10-14

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Rouba Ibrahim, Pierre L'Ecuyer:
Forecasting Call Center Arrivals: Fixed-Effects, Mixed-Effects, and Bivariate Models. Manuf. Serv. Oper. Manag. 15(1): 72-85 (2013)

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