"A Method for Staffing Large Call Centers Based on Stochastic Fluid Models."

J. Michael Harrison, Assaf Zeevi (2005)

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DOI: 10.1287/MSOM.1040.0052

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type: Journal Article

metadata version: 2024-11-04

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J. Michael Harrison, Assaf Zeevi:
A Method for Staffing Large Call Centers Based on Stochastic Fluid Models. Manuf. Serv. Oper. Manag. 7(1): 20-36 (2005)

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