"Call-Routing Schemes for Call-Center Outsourcing."

Noah Gans, Yong-Pin Zhou (2007)

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DOI: 10.1287/MSOM.1060.0119

access: closed

type: Journal Article

metadata version: 2020-10-01

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Noah Gans, Yong-Pin Zhou:
Call-Routing Schemes for Call-Center Outsourcing. Manuf. Serv. Oper. Manag. 9(1): 33-50 (2007)

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