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"A Hidden Markov Model of Customer Relationship Dynamics."
Oded Netzer, James M. Lattin, V. Srinivasan (2008)
- Oded Netzer, James M. Lattin, V. Srinivasan:
A Hidden Markov Model of Customer Relationship Dynamics. Mark. Sci. 27(2): 185-204 (2008)
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