"Customer-Managed Interactions: A New Paradigm for Firm-Customer Relationships."

Richard T. Watson et al. (2005)

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DOI: —

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type: Journal Article

metadata version: 2023-07-04

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  - https://dblp.org/rec/journals/misqe/WatsonPBP05
Richard T. Watson, Gabriele Piccoli, M. Kathryn Brohman, A. Parasuraman:
Customer-Managed Interactions: A New Paradigm for Firm-Customer Relationships. MIS Q. Executive 4(2): 6 (2005)

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