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"Realizing Business Benefits Through CRM: Hitting the Right Target in the ..."
Dale Goodhue, Barbara H. Wixom, Hugh J. Watson (2002)
- Dale Goodhue, Barbara H. Wixom, Hugh J. Watson:
Realizing Business Benefits Through CRM: Hitting the Right Target in the Right Way. MIS Q. Executive 1(2): 4 (2002)
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