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"Understanding Software Operations Support Expertise: A Revealed Causal ..."
Kay M. Nelson et al. (2000)
- Kay M. Nelson, Sucheta Nadkarni, V. K. Narayanan, Mehdi Ghods:
Understanding Software Operations Support Expertise: A Revealed Causal Mapping Approach. MIS Q. 24(3): 475-507 (2000)
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