"Measuring Information System Service Quality: SERVQUAL from the Other Side."

James J. Jiang, Gary Klein, Christopher L. Carr (2002)

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type: Journal Article

metadata version: 2020-05-15

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James J. Jiang, Gary Klein, Christopher L. Carr:
Measuring Information System Service Quality: SERVQUAL from the Other Side. MIS Q. 26(2): 145-166 (2002)

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