"Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality."

J. J. Po-An Hsieh et al. (2012)

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DOI: —

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type: Journal Article

metadata version: 2020-05-15

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J. J. Po-An Hsieh, Arun Rai, Stacie Petter, Ting Zhang:
Impact of User Satisfaction with Mandated CRM Use on Employee Service Quality. MIS Q. 36(4): 1065-1080 (2012)

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