"How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? ..."

Liwei Chen et al. (2021)

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DOI: 10.25300/MISQ/2021/13265

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type: Journal Article

metadata version: 2024-09-20

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Liwei Chen, J. J. Po-An Hsieh, Arun Rai, Sean Xin Xu:
How Does Employee Infusion Use of CRM Systems Drive Customer Satisfaction? Mechanism Differences Between Face-to-Face and Virtual Channels. MIS Q. 45(2) (2021)

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