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"Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning ..."
Jurandir Barreto Galdino Junior et al. (2022)
- Jurandir Barreto Galdino Junior, Hélio Roberto Hékis, José Alfredo Ferreira Costa, Íon Garcia Mascarenhas de Andrade, Eric Lucas dos Santos Cabral, Wilkson Ricardo Silva Castro, Davidson Rogério de Medeiros Florentino, Tiago de Oliveira Barreto, João Florêncio da Costa Junior:
Application of the QFD-fuzzy-SERVQUAL methodology as a quality planning tool at the surgical centre of a public teaching hospital. BMC Medical Informatics Decis. Mak. 22(1): 8 (2022)
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