"Managing Customer Expectations and Priorities in Service Systems."

Qiuping Yu et al. (2018)

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DOI: 10.1287/MNSC.2017.2785

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type: Journal Article

metadata version: 2024-05-07

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Qiuping Yu, Gad Allon, Achal Bassamboo, Seyed M. R. Iravani:
Managing Customer Expectations and Priorities in Service Systems. Manag. Sci. 64(8): 3942-3970 (2018)

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