"Humans Are Not Machines: The Behavioral Impact of Queueing Design on ..."

Masha Shunko, Julie Niederhoff, Yaroslav Rosokha (2018)

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DOI: 10.1287/MNSC.2016.2610

access: closed

type: Journal Article

metadata version: 2020-06-30

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Masha Shunko, Julie Niederhoff, Yaroslav Rosokha:
Humans Are Not Machines: The Behavioral Impact of Queueing Design on Service Time. Manag. Sci. 64(1): 453-473 (2018)

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