"Managing Consumer Returns in a Competitive Environment."

Jeffrey D. Shulman, Anne T. Coughlan, R. Canan Savaskan (2011)

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DOI: 10.1287/MNSC.1100.1274

access: closed

type: Journal Article

metadata version: 2020-06-30

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Jeffrey D. Shulman, Anne T. Coughlan, R. Canan Savaskan:
Managing Consumer Returns in a Competitive Environment. Manag. Sci. 57(2): 347-362 (2011)

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