"Call Center Outsourcing: Coordinating Staffing Level and Service Quality."

Z. Justin Ren, Yong-Pin Zhou (2008)

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DOI: 10.1287/MNSC.1070.0820

access: closed

type: Journal Article

metadata version: 2020-06-30

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Z. Justin Ren, Yong-Pin Zhou:
Call Center Outsourcing: Coordinating Staffing Level and Service Quality. Manag. Sci. 54(2): 369-383 (2008)

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