"A Logarithmic Safety Staffing Rule for Contact Centers with Call Blending."

Guodong Pang, Ohad Perry (2015)

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DOI: 10.1287/MNSC.2014.2019

access: closed

type: Journal Article

metadata version: 2020-06-30

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Guodong Pang, Ohad Perry:
A Logarithmic Safety Staffing Rule for Contact Centers with Call Blending. Manag. Sci. 61(1): 73-91 (2015)

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