"Outsourcing a Two-Level Service Process."

Hsiao-Hui Lee, Edieal J. Pinker, Robert A. Shumsky (2012)

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DOI: 10.1287/MNSC.1110.1503

access: closed

type: Journal Article

metadata version: 2020-06-30

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Hsiao-Hui Lee, Edieal J. Pinker, Robert A. Shumsky:
Outsourcing a Two-Level Service Process. Manag. Sci. 58(8): 1569-1584 (2012)

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