"Organizational Learning Curves for Customer Dissatisfaction: Heterogeneity ..."

Michael A. Lapré, Nikos Tsikriktsis (2006)

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DOI: 10.1287/MNSC.1050.0462

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type: Journal Article

metadata version: 2020-06-30

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Michael A. Lapré, Nikos Tsikriktsis:
Organizational Learning Curves for Customer Dissatisfaction: Heterogeneity Across Airlines. Manag. Sci. 52(3): 352-366 (2006)

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