"Analysis of the Impact of Team-Based Organizations in Call Center Management."

Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah (2008)

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DOI: 10.1287/MNSC.1070.0822

access: closed

type: Journal Article

metadata version: 2020-06-30

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Oualid Jouini, Yves Dallery, Rabie Nait-Abdallah:
Analysis of the Impact of Team-Based Organizations in Call Center Management. Manag. Sci. 54(2): 400-414 (2008)

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