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"The Causal Effect of Service Satisfaction on Customer Loyalty."

Guofang Huang, K. Sudhir (2021)

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DOI: 10.1287/MNSC.2019.3549

access: closed

type: Journal Article

metadata version: 2021-04-07

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  - https://dblp.org/rec/journals/mansci/HuangS21
Guofang Huang, K. Sudhir:
The Causal Effect of Service Satisfaction on Customer Loyalty. Manag. Sci. 67(1): 317-341 (2021)

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