"Service-Level Differentiation in Call Centers with Fully Flexible Servers."

Itay Gurvich, Mor Armony, Avishai Mandelbaum (2008)

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DOI: 10.1287/MNSC.1070.0825

access: closed

type: Journal Article

metadata version: 2024-05-07

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Itay Gurvich, Mor Armony, Avishai Mandelbaum:
Service-Level Differentiation in Call Centers with Fully Flexible Servers. Manag. Sci. 54(2): 279-294 (2008)

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