"The Relationship Between Initial Quality Perceptions and Maintenance ..."

Edward Conlon, Sarv Devaraj, Khalil F. Matta (2001)

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DOI: 10.1287/MNSC.47.9.1191.9788

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type: Journal Article

metadata version: 2020-06-30

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Edward Conlon, Sarv Devaraj, Khalil F. Matta:
The Relationship Between Initial Quality Perceptions and Maintenance Behavior: The Case of the Automotive Industry. Manag. Sci. 47(9): 1191-1202 (2001)

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