"The Customer May Not Always Be Right: Customer Compatibility and Service ..."

Ryan W. Buell, Dennis Campbell, Frances X. Frei (2021)

> Home

Details and statistics

DOI: 10.1287/MNSC.2020.3596

access: closed

type: Journal Article

metadata version: 2021-03-23

- view
  - electronic edition via DOI
  - unpaywalled version
  authority control:
- export record
  dblp key:
  - journals/mansci/BuellCF21
- ask others
- share record
  persistent URL:
  - https://dblp.org/rec/journals/mansci/BuellCF21
Ryan W. Buell, Dennis Campbell, Frances X. Frei:
The Customer May Not Always Be Right: Customer Compatibility and Service Performance. Manag. Sci. 67(3): 1468-1488 (2021)

manage site settings

To protect your privacy, all features that rely on external API calls from your browser are turned off by default. You need to opt-in for them to become active. All settings here will be stored as cookies with your web browser. For more information see our F.A.Q.