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"Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency ..."
Robert J. Batt, Christian Terwiesch (2015)
- Robert J. Batt, Christian Terwiesch:
Waiting Patiently: An Empirical Study of Queue Abandonment in an Emergency Department. Manag. Sci. 61(1): 39-59 (2015)
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