"Buffering the service failure-induced effect of anger on revenge."

Gianfranco Walsh et al. (2020)

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DOI: 10.1108/K-01-2019-0071

access: closed

type: Journal Article

metadata version: 2020-07-10

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  - journals/kybernetes/WalshDIS20
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  - https://dblp.org/rec/journals/kybernetes/WalshDIS20
Gianfranco Walsh, Alexander Deseniss, Stefan Ivens, Mario Schaarschmidt:
Buffering the service failure-induced effect of anger on revenge. Kybernetes 49(7): 1899-1913 (2020)

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