"Modeling service experience design processes with customer expectation ..."

Yen-Hao Hsieh, Soe-Tsyr Yuan (2010)

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DOI: 10.1108/03684921011062746

access: closed

type: Journal Article

metadata version: 2017-05-26

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Yen-Hao Hsieh, Soe-Tsyr Yuan:
Modeling service experience design processes with customer expectation management: A system dynamics perspective. Kybernetes 39(7): 1128-1144 (2010)

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