"Fluid models for call centers with delay announcement and retrials."

Miao Yu et al. (2018)

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DOI: 10.1016/J.KNOSYS.2018.02.040

access: closed

type: Journal Article

metadata version: 2021-12-25

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Miao Yu, Jiafu Tang, Fanwen Kong, Chunguang Chang:
Fluid models for call centers with delay announcement and retrials. Knowl. Based Syst. 149: 99-109 (2018)

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