"The Role of Emotions and Trust in Service Recovery in Business-to-Consumer ..."

Julián Chaparro-Peláez, Ángel Hernández-García, Alberto Urueña-López (2015)

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DOI: 10.4067/S0718-18762015000200006

access: open

type: Journal Article

metadata version: 2022-06-23

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Julián Chaparro-Peláez, Ángel Hernández-García, Alberto Urueña-López:
The Role of Emotions and Trust in Service Recovery in Business-to-Consumer Electronic Commerce. J. Theor. Appl. Electron. Commer. Res. 10(2): 77-90 (2015)

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