"Optimizing Sentiment Analysis Models for Customer Support: Methodology and ..."

Catarina Almeida et al. (2024)

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DOI: 10.3390/JTAER19020074

access: open

type: Journal Article

metadata version: 2024-10-06

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Catarina Almeida, Cecilia Castro, Víctor Leiva, Ana Cristina Braga, Ana Freitas:
Optimizing Sentiment Analysis Models for Customer Support: Methodology and Case Study in the Portuguese Retail Sector. J. Theor. Appl. Electron. Commer. Res. 19(2): 1493-1516 (2024)

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