"Developing a Discriminant Index to Determine Critical Service Attributes ..."

Chun-Min Yu, Tsang-Chuan Chang, I-Hsiang Hu (2018)

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DOI: 10.1007/S12927-018-0005-Y

access: closed

type: Journal Article

metadata version: 2020-04-25

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Chun-Min Yu, Tsang-Chuan Chang, I-Hsiang Hu:
Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement. J. Serv. Sci. Res. 10(2): 145-165 (2018)

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