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"Developing a Discriminant Index to Determine Critical Service Attributes ..."
Chun-Min Yu, Tsang-Chuan Chang, I-Hsiang Hu (2018)
- Chun-Min Yu, Tsang-Chuan Chang, I-Hsiang Hu:
Developing a Discriminant Index to Determine Critical Service Attributes of Continuous Performance Improvement. J. Serv. Sci. Res. 10(2): 145-165 (2018)
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