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"Service recovery: Literature review and research issues."
Anupam Krishna, G. S. Dangayach, Rakesh Jain (2011)
- Anupam Krishna, G. S. Dangayach, Rakesh Jain:
Service recovery: Literature review and research issues. J. Serv. Sci. Res. 3(1): 71-121 (2011)
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