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"An investigation of the dynamic features of service design methods."
Konstantinos Gkekas, Jeffrey R. Alcock, Ashutosh Tiwari (2012)
- Konstantinos Gkekas, Jeffrey R. Alcock, Ashutosh Tiwari:
An investigation of the dynamic features of service design methods. J. Serv. Sci. Res. 4(2): 353-381 (2012)
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