"Applying a severity-performance loss analysis in service failure research."

Hsi-Tien Chen, Chun-Min Kuo (2017)

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DOI: 10.1007/S12927-017-0007-1

access: closed

type: Journal Article

metadata version: 2020-04-25

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Hsi-Tien Chen, Chun-Min Kuo:
Applying a severity-performance loss analysis in service failure research. J. Serv. Sci. Res. 9(2): 121-145 (2017)

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