"Quality-driven profitability analysis in service operations."

Jaehun Park, Byung Kwon Lee, Sungmook Lim (2021)

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DOI: 10.1080/01605682.2020.1740624

access: closed

type: Journal Article

metadata version: 2021-09-01

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Jaehun Park, Byung Kwon Lee, Sungmook Lim:
Quality-driven profitability analysis in service operations. J. Oper. Res. Soc. 72(7): 1578-1590 (2021)

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